VoltusFreight WMS

Warehouse Management

Scheduler

Job & SLA Management

Acme Logistics

Main Warehouse

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OVERVIEW

  • Dashboard

JOB MANAGEMENT

  • Scheduled Jobs
  • Conditions

SLA CONFIGURATION

  • SLA Rules
  • PO SLA Rules
  • Business Calendars

MONITORING

  • Execution History
Back to SLA Rules

Edit: Leave Approval SLA

Configure SLA monitoring with escalation levels

Basic Information

SLA tracking will start when entities enter "Applied" state and stop when they leave this state.

minutes

How often to check for SLA violations

Time Calculation

Business Hours Configuration

Configure Calendars
Applicability Filter (Optional)
Define which entities this SLA applies to

Example: Apply stricter SLA only for high-priority requests

Escalation Levels
Configure escalation actions that trigger at increasing time thresholds
LEVEL 1Reminder
Trigger after:24 business hours
Action:Send Reminder Email
Notify:Leave.Approver (Dynamic Path)
LEVEL 2First Escalation
Trigger after:48 business hours
Action:Send Escalation Email
Notify:Leave.Approver.Backup (Dynamic Path)
Also notify original:Yes
LEVEL 3Critical Escalation
Trigger after:72 business hours
Action:High Priority Alert
Notify:Leave.Applied_by_user.Department.Head (Dynamic Path)
Also notify original:Yes
Additional:Reassign to escalation recipientChange priority to High

Levels must have increasing thresholds

Status

SLA monitoring is enabled

Current Tracking

Currently Tracking: 23 leave requests in "Applied" state

Status Summary:

On Track

18

At Risk

3

>80% of threshold

Breached

2